AIR ONE Privacy Policy

AIR ONE (“we”, “us”, or “our”) is committed to protecting your personal data. This Privacy Notice explains how we collect, use, and protect information about visitors to our website and individuals who contact us through our online channels. It also outlines your rights and how you can exercise them. 

This notice applies specifically to data collected via our websites and digital forms. If you are applying for a job or working with us as a supplier, a separate privacy notice may apply.

1. Who we are and how to contact us

This policy covers websites, services, and applications operated by AIR ONE and its affiliated group companies. Each company may act as a separate or joint data controller, depending on the interaction. 

If you have any questions about this notice or the way we handle your data, you can contact us at: cargo@air-one.com

2. What personal data we collect

Personal data means any information that can identify you. This may include: 

  • Identity & Contact Details: Name, job title, email, phone number, company name, and postal address. 
  • Communication Data: Emails or messages you send to us. 
  • Marketing Preferences: Your consent choices for receiving updates. 
  • Transaction History: Any records of services requested. 
  • Device & Website Usage: IP address, browser type, pages visited, and navigation patterns. 

We may also collect data you give us at events or via contact forms, and from business tools like Salesforce. 

If you provide data about someone else, you must ensure you have their permission.

3. How and why we use your personal data 

We will only use your data where we have a lawful reason to do so. These include: 

  • Contract: To provide services or respond to your enquiries. 
  • Legal Obligation: To comply with laws and regulations. 
  • Consent: Where you have agreed to receive marketing or optional services. 
  • Legitimate Interests: For website management, business development, or to improve our services, unless your rights override our interests. 

Typical uses include: 

  • Responding to website enquiries. 
  • Sending marketing (if opted-in). 
  • Improving the website and systems. 
  • Keeping records for tax, legal, or audit purposes.

4. Marketing

We may contact you by email, phone, or post with news about our services, but only if you’ve consented or we have a legitimate interest to do so. 

You can unsubscribe at any time by: 

  • Clicking the unsubscribe link in emails. 
  • Emailing cargo@air-one.com with your request. 

5. Sharing your data

We may share your personal data with: 

  • Other AIR ONE group companies 
  • Authorised representatives or agents 
  • IT service providers who manage our website or systems 
  • Payment processors for transactions 
  • Legal or regulatory bodies, if required by law 
  • Professional advisors for audits, legal, or compliance reasons 

We do not sell your data to third parties. 

6. Data security

We use appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access. However, the internet is never 100% secure, and we cannot guarantee absolute security. 

7. International data transfers

Your data may be stored or accessed outside the UK to support our international operations. Where this occurs, we ensure appropriate safeguards are in place (such as standard contractual clauses) to keep your data safe and compliant with UK law. 

8. How long we keep your data

We keep your personal information only as long as necessary to fulfil the purposes outlined in this policy and meet legal or regulatory requirements. 

9. Your rights

You have rights under data protection law. You can: 

  • Request access to your data 
  • Ask us to correct inaccurate information 
  • Ask us to delete your data (“right to be forgotten”) 
  • Object to direct marketing 
  • Withdraw your consent at any time 
  • Object to data use based on legitimate interest 
  • Request a copy of your data in a portable format 
  • Ask us to restrict the use of your data 
  • Lodge a complaint with the UK Information Commissioner’s Office (www.ico.org.uk) 

To exercise any of your rights, please contact us at cargo@air-one.com. 

10. Cookies and tracking technologies

We currently use only essential cookies to make the website function properly, including: 

  • Session Cookies: Maintain your session as you move through the site. 
  • Security Cookies: Protect the website from security threats. 

We do not use analytics or advertising cookies at this time. If we introduce these in future, we will ask for your consent when you visit the site. 

You can control or disable cookies via your browser settings, but this may affect the site’s functionality. 

11. Changes to this policy

We may update this notice from time to time. Any changes will be published on our website. Please check this page periodically to stay informed. 

Date: 20.01.2026